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Business FAQ

Track my order

Feel free to enter your email and order number once you've clicked the link below or in your email. It should look something like this: GSH999999. And just like that, your order is tracked.

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TRACK MY ORDER

How long will it take for your order to arrive

Your body is tingling with excitement as it anticipates the arrival of its newfound vitality! Here's a glimpse at our shipping estimates to help you plan your journey towards wellness:

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For Australian Domestic deliveries: You can typically expect your package in 2-4 business days, or if you're an eager beaver who opted for express delivery, it could be as quick as 1-2 business days!

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New Zealand deliveries: Generally arrive within 2-3 business days. However, please note that due to ongoing staff shortages in the postal network, NZ orders may take up to two weeks.

For all other international customers: Anticipate your package in about 10-14 business days.

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Nevertheless, it's essential to keep in mind that due to ongoing staff shortages in the postal network, international orders may take up to four weeks to reach you

Can I change my order once I've placed it?

If you need to make changes to your order, please feel free to reach out to us at orders@eleanorashley.com.au with your order details as soon as possible. We'll do our best to assist you, though please understand that your order may have already been sent out. We strive to ship your order as soon as it's placed.

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Unfortunately, we're unable to add items to orders once they've been placed. Should you require additional products, you'll need to make a separate order. But hey, that means you'll receive two lovely parcels in the mail! (Double the joy, right?)

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For more details, you can always check out our returns and refunds policy.

Purchashing/Stockist?

Can I buy Eleanor Ashley Apothecary in shops? Sure can, see the list below of our Australian stockists.

Let’s Work Together

500 Terry Francine Street 

San Francisco, CA 94158

Tel: 123-456-7890

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