Caring for every step of your order.
At Eleanor Ashley Apothecary, each order is prepared with care and intention. Because our products are handcrafted in small batches, please allow 2–3 business days for your order to be processed and packed.
Once dispatched, standard delivery within Australia typically takes 2–4 business days, depending on your location. In some cases, this may extend to 5–7 business days during busy periods or remote deliveries. All parcels are shipped via trusted national couriers, and you’ll receive a tracking link by email once your order is on its way.
We offer free shipping on all Australian orders over $120 AUD. Orders under this threshold will be charged a flat-rate fee, calculated at checkout.
Please double-check your shipping address before placing your order. Once an order is confirmed, we cannot guarantee changes can be made. If you're not home at the time of delivery, your parcel may be left in a safe location or redirected to your local post office.
While we always aim for timely delivery, occasional delays may occur due to courier issues, seasonal demand, or unforeseen circumstances. If your order hasn’t arrived within 10 business days of dispatch, feel free to contact us at orders@eleanorashley.com.au and we’ll be happy to help.
At this time, we only ship within Australia. International shipping is not currently available, but we hope to expand soon. To stay updated, we invite you to join our newsletter.
Thank you for trusting Eleanor Ashley Apothecary with your healing journey.